Please be advised that the Front Office on Mentana Avenue will be closed all day Wednesday, June 12, for computer systems upgrade. We apologize for the inconvenience.
Tap Park
Tap Park
The new TapPark app is now active. Used in conjunction with the parking and transit permit with RFID tags, it allows for more comprehensive and faster management of on-street parking and access to LTZs.
Tap & Park is an application offered by Infomobility, free and easy to use, which allows you to park on the blue lines without commission costs, to renew the annual transit and parking permit,to buy monthly passes/ticket/permits and access tickets to the ZTL online, without having to go to the Infomobility desks/front offices.
Download and print the TapPark logo to display on the inside of your car windscreen to indicate that you are using the app to pay for parking.
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Log in to Tap&Park
To access the Tap & Park App you need to enter your credentials. If you do not remember them you can click on "Register" and follow the instructions to recover your account. If you do not have an Italian tax code or you are a company and are not yet registered, you can only register from the reserved area and then use the same credentials to access Tap&Park. To renew the parking and transit permit, click on "Authorizations" and follow the instructions, it is not possible to use the credit from the purse, but it is necessary to pay by credit card. It is possible to request the invoice and the renewal is immediately active.
For those who pay for parking (blue stripes) with Tap Park, the first half hour is free of charge in some sections of the following city streets: Strada Bixio, Via Emilia Est, Strada Imbriani and Via Trento
the first half hour of the blue lines parking will be freein these streets:
- Bixio street (from Costituente street to Barbieri square)
- Emilia Est street (from Mantova street to Arco di San Lazzaro)
- Imbriani street (from Picelli square to Parente street)
- Trento street
FaQ
If you are already a holder of a parking permit with an RFID tag, but do not know your credentials to access it, your name is already registered in the database, but you need to carry out the account retrieval procedure, shown below: 1. download the TapPark application on your smartphone, already available on the main online stores (Google play, Apple store) and also active in other Italian cities such as Florence, Turin, Verona and Mantua. 2. register again by clicking on the ‘register’ button, enter all the required data, including the new password, and click on ‘submit’; 3. when the warning ‘The tax code you entered already exists in our records. If you no longer have access to your account and do not have the e-mail address you used when you registered, you can recover your account by clicking here’ click to recover your account; 4. enter your tax code, e-mail address and mobile phone number, through which you will receive the authentication codes by e-mail and text message, which must be entered in the space provided; the system will then ask you to set a new password; 5. log in to complete the procedure. From now on, it is possible to activate the stop with your smartphone, interrupt it or extend it at any time, paying only for the actual stop without having to go to the parking meter. For more information or assistance, please contact our toll-free number 800.238.630, available from 8.30 a.m. to 1 p.m. and 2 p.m. to 5 p.m.
If you have already purchased paid parking tickets from Infomobility (day tickets, monthly passes, etc.), but do not have a parking and transit permit with RFID tag, your name is already registered in the database, so you need to retrieve your account by following these steps: 1. download the TapPark application on your smartphone, already available on the main online stores (Google play, Apple store) and also active in other Italian cities such as Florence, Turin, Verona and Mantua. 2. register again by clicking on the ‘register’ button, enter all the required data, including the new password, and click on ‘submit’; 3. when the warning ‘The tax code you entered already exists in our records. If you no longer have access to your account and do not have the e-mail address you used when you registered, you can recover your account by clicking here’ click to recover your account; 4. enter your tax code, e-mail address and mobile phone number, through which you will receive the authentication codes by e-mail and text message, which must be entered in the space provided; the system will then ask you to set a new password; 5. log in to complete the procedure; 6. purchase an RFID TAG at a cost of 5 euros at the Infomobility counter in Viale Mentana 29, to activate all the functions that the application offers (purchase of season tickets and tickets for access to LTZs). From now on, it is possible to activate the stop with your smartphone, interrupt it or extend it at any time, paying only for the actual stop without having to go to the parking meter. For more information or assistance, please contact our toll-free number 800.238.630, available from 8.30 a.m. to 1 p.m. and 2 p.m. to 5 p.m.
If you are a holder of a parking permit with an RFID tag and already use the reserved area of the Infomobility website, your name is already registered in the database, so you can also use the same credentials for TapPark by following these simple steps: 1. download the TapPark application on your smartphone, already available on the main online stores (Google play, Apple store) and also active in other Italian cities such as Florence, Turin, Verona and Mantua. 2. log in by entering your user code and password, which are the same as those you already use in the reserved area of the Infomobility site. From now on, it is possible to activate the stop with your smartphone, interrupt it or extend it at any time, paying only for the actual stop without having to go to the parking meter. For more information or assistance, please contact our toll-free number 800.238.630, available from 8.30 a.m. to 1 p.m. and 2 p.m. to 5 p.m.
To obtain confirmation of purchases made with the app, it is necessary to reload the page and go to the ‘My Permissions’ section. If the purchase was successful, it will be visible in this section. If, on the other hand, there is no purchase in the section, this means that you are not yet authorised to transit/park.The reason for this may be due to the response time of the different banking institutions or it may be due to the fact that the transaction did not go through.If this occurs, you must wait a few minutes and, if the purchase is not yet present, repeat the purchase procedure.
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